WHY DO I NEED SUPPORT?

Whatever your level of IT expertise, there are always times when you need to ask for help. Having someone you can rely on when you need assistance is something we know and care about.

Be assured, when a problem appears, you are not on your own. We’ll not only provide a level of support that you’ll love but a quality of care that’s expected.

Our services will help increase the lifespan of your systems and so reduce the cost of ownership. Whether you have a few stand-alone machines or you manage a larger infrastructure our Business Support packs will greatly improve your system reliability and provide you peace of mind.



WHAT DO YOU REQUIRE?

A fully out-sourced solution?  Day to day support?   Help when you need it?   A one off visit…..?

Over the years we’ve learned not to package our customers (or our support) into a box.  As individuals we all have different needs and IT support is no exception.  We start with a conversation to discuss what you have and what help you need.  Working to that criteria we will put together a support package that fits your business.

We know that the ultimate aim of IT Support is to make and keep your system working.  But we also understand that your infrastructure is an asset and should be put to work.  We will work with you to ensure you get the most out of your system and reap the benefits inboth time and money saved.

There’s no ‘Geek speak’, no long winded excuse’s, just a plain honest approach to keeping you and your Business working.  Call one of our team for an open, no obligation, chat and start enjoying working with your computer again!

REMOTE

Any system, anywhere,  we provide remote support via a secure system that is fast and easy to use whilst allowing you to watch what our engineers are doing on your system.  The software is automatically removed at the end of the session ensuring your computer isn’t left vulnerable and exposed.  You maintain full control and can end the session at any point.

TELEPHONE

Need to speak to a human?  Then give us a call, we are happy to help.  We provide phone support for all our customers and all advice is free.

Call us on  0800 3 16 15 12 to see how we can help.

ONSITE

Need an engineer at your site?  We have a expert team of engineers ready to come to you.  Rain or shine we travel to you when you need us.

TICKET SYSTEM

Got a problem?  Send an email to support@ccdsolutions.co.uk and one of our team will contact you back as soon as possible to help work towards a solution.

Monitored 24/7  by our team, you can track the progress of your issue, update your ticket and ask questions.

NEED SUPPORT NOW? WE ARE HERE TO HELP